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Operationalising Feedback
Collecting customer feedback is a waste of time. OK now I’ve got your attention let’s qualify that statement: collecting customer feedback without having it as part of a program that ensures action is a waste of time. It’s great that so many companies have Voice of...
Using Feedback To Engage and Empower Frontline Employees
With so many frontline employees working from home right now, employee engagement is a hot topic. Yet many companies...
5 Tips To Get The Most Out Of Your VOC Program
Businesses today need to be able to analyse and interpret their customer experience in real-time and then adapt their...
What Sets The Best CX Companies Apart
We all know the names: Amazon, Apple, Disney, Ritz-Carlton, Zappos. These are the companies that are consistently...