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Survey Participation Key to Enhancing Customer Experience
The customer experience (CX) is critical in today’s market. As the 2019 KPMG Global Customer Experience Excellence report shows, successful companies tailor the CX to meet specific customer needs: Personalisation drives loyalty in 18 out of 20 global markets. New...
Drive Your Survey Participation Rate Over 30% – Here’s How
The purpose of a customer experience survey is multi-faceted. At its core, it is an incredible tool that allows...
Moving Your Contact Centre to the Cloud? Time for A VOC Platform
Six Reasons to Integrate A VOC Platform When Moving Your Contact Centre to the Cloud 2020 has leveraged the advantages...
Put Customer Feedback at the Centre of Decision Making with Tribal Analytics and VOC
Tribal Analytics is a technology enabled process that puts Voice of the Customer (VOC) at the centre of an...