News
Moving Your Contact Centre to the Cloud? Time for A VOC Platform
Six Reasons to Integrate A VOC Platform When Moving Your Contact Centre to the Cloud 2020 has leveraged the advantages of cloud-based technology to new heights as businesses successfully shifted to remote-working almost overnight. Facing this disruption head-on and...
Put Customer Feedback at the Centre of Decision Making with Tribal Analytics and VOC
Tribal Analytics is a technology enabled process that puts Voice of the Customer (VOC) at the centre of an...
CentraCX for Amazon Connect
CentraCX VOC in now available for Amazon Connect. Collect customer feedback post interaction with IVR, Email, SMS or Webchat surveys. Watch this video.