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Turn Customer Surveys Into
Business-Wide Improvement
Use a system that gives you actionable data. Boost your customer survey participation.
Brands Love Us
Does your feedback data have little impact on your business?
CentraCX is for you if:
- Your customer feedback or participation rate is too low.
- You’ve collected lots of data, but gained little actionable insights.
- Surveys are clunky, creating friction in the process for your customers and frontline staff.
- Your frontline staff don’t believe / trust the customer feedback.
Meet Centra CX
A Voice of Customer system for driving real change in your organisation. Ensure that your frontline leverages customer feedback data to supercharge your business improvement cycle.
Does your feedback data have little impact on your business?
CentraCX connects with all your channels to meet your customers where they are when they’re ready to provide feedback.
Connect Your Frontline Staff
Create a direct loop between your customer’s feedback and your frontline staff in realtime. Gain rich insights from your frontline to make your feedback systems scalable and the data actionable.
Drive Action Across Your Organisation
Use a system designed to enable you to take the insights gained from your data and drive action across your organization.
The Best Of A.I. And Human Intelligence
Turn data in to insights and action by combining machine learning and human intelligence to uncover improvement opportunities and build the change your organization needs.
