CentraCX VOC is a Voice of the Customer survey platform that enables organisations to Collect, Understand and Action customer feedback.
Built to meet the challenging operational needs of contact centers and frontline teams, CentraCX Tribal Analytics combines machine learning and human intelligence to put customer opinion at the center of your business.
Leading Brands We Have Worked With
Collect customer feedback on IVR, Email, SMS, Webchat, Online and Mobile Applications with beautiful fully branded surveys.
Gain deep understanding and actionable insights from customer feedback with machine learning, interactive charts and dynamic dashboards.
Go beyond insights and drive real action with Complaint Management, Individual Improvement and Organisational Improvement.
Tribal Analytics is a technology enabled process unique to CentraCX VOC that puts customer opinion at the centre of decision making.
Built on APIs CentraCX VOC seamlessly integrates in to Contact Center, CRM and Business Intelligence platforms.