CentraCX VOC is a Voice of the Customer survey platform that enables organisations to Collect, Understand and Action customer feedback.
Built to meet the challenging operational needs of contact centers and frontline teams, CentraCX Tribal Analytics combines machine learning and human intelligence to put customer opinion at the center of your business.
CentraCX is now part of Cyara, provider of the Cyara Automated Customer Experience Platform.
Amazon Connect
CentraCX VoC is now available for Amazon Connect
Collect
Collect customer feedback on IVR, Email, SMS, Webchat, Online and Mobile Applications with beautiful fully branded surveys.
Understand
Gain deep understanding and actionable insights from customer feedback with machine learning, interactive charts and dynamic dashboards.
Action
Go beyond insights and drive real action with Complaint Management, Individual Improvement and Organisational Improvement.
Tribal Analytics
Tribal Analytics is a technology enabled process unique to CentraCX VOC that puts customer opinion at the centre of decision making.
Integrate
Built on APIs CentraCX VOC seamlessly integrates in to Contact Center, CRM and Business Intelligence platforms.