Voice of the
Customer 

FOR THE

Omnichannel
Contact Center

CentraCX VOC is a Voice of the Customer survey platform that enables organisations to Collect, Understand and Action customer feedback.

Built to meet the challenging operational needs of contact centers and frontline teams, CentraCX Tribal Analytics combines machine learning and human intelligence to put customer opinion at the center of your business.

What Our Clients Say

Alex Hnarakis – MYOB

Head of Service Optimisation and Premium Support

Whitepaper

Managing feedback in member organisation​s

Amazon Connect

CentraCX VoC is now available for Amazon Connect

Leading Brands We Have Worked With

Collect

Collect customer feedback on IVR, Email, SMS, Webchat, Online and Mobile Applications with beautiful fully branded surveys.

Understand

Gain deep understanding and actionable insights from customer feedback with machine learning, interactive charts and dynamic dashboards.

Action

Go beyond insights and drive real action with Complaint Management, Individual Improvement and Organisational Improvement.

Tribal Analytics

Tribal Analytics is a technology enabled process unique to CentraCX VOC that puts customer opinion at the centre of decision making.

Integrate

Built on APIs CentraCX VOC seamlessly integrates in to Contact Center, CRM and Business Intelligence platforms.

Driving Membership Experience

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The Big Challenge

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To Ask or Not to Ask?

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Customer Journey Management

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Keep Your Customers Close

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Start Your Free Trial

No payment or credit card required.

Your free trial includes:
200 survey completions each day
100 configured users
Voice, Email, Web & API Surveys

Questions? Chat with a VoC expert now using the bubble at the bottom-right of the screen.

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Flexi

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Transform

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